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General Returns Policy

The following general returns policy is applicable to all items sold on Vtoqa.com

1. In general, an item may be eligible for return within the applicable return window if it fulfils one or more of the following conditions:

  • Was delivered in a physically damaged condition
  • Has missing parts or accessories.
  • Is different from what was ordered.
  • Is different from its description on the product detail page on Vtoqa.com.

Products marked as "non-returnable" on the product detail page cannot be returned.

2. All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you. Refer to instructions to return items against each category. We may reject the return pickup if the items are not returned according to the policy mentioned against each category.

3. If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. Vtoqa shall not be liable in any manner for any misuse or usage of such information."

4. In some cases, items may not be eligible for return, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.

About Items That Can't Be Returned

This page has a list of items that are not eligible for returns as per the Vtoqa returns policy. If the item isn't returnable, you will see a message about it in the Returns Support Centre.
Category Items That Can't be Returned
Adhesives & Sealants Adhesives (all liquids), hazardous materials and lubricants.
Automotives Lubricants, greases and oils, shampoos, waxes, polishes & other liquid, aerosols & perfumes, car tyres
Baby Breast pads and shields, breast milk containers, nursing covers, baby grooming products, baby washes, shampoos, skin care, wet wipes, diapers and nappies, soothers and teethers, feeding related products like bottles, bottle sets and nipples.
Beauty Hazardous materials (fragrances, nail colours, deodrants, hairsprays), cleansers, shower gels, soaps, hair loss products, shampoos and conditioners, styling gels and hair colours, lipsticks, lip balms and lip gloss, eye care and eye makeup, creams, moisturisers and body lotions, other hygiene items.
Clothing & Accessories Lingerie, innerwear and other apparel that are labeled as non-returnable on their product detail pages.
Grocery & Gourmet All items included in these categories.
Health & Personal Care Health and Personal care items that are labeled as non-returnable on the product detail page are not eligible for returns and oral care items.
Garden & Outdoors Seeds and live plants.
Janitorial & Sanitation Supplies Paper towels, tissues, cleaning chemicals tapes.
Jewellery Gold Coins / Gold Vedhanis / Gold Chips / Gold Bars.
Movies & TV Shows, Music All items included in these categories.
Mobile accessories Screen guards, screen protectors and tempered glasses.
Musical Instruments Wind instruments, Harmonica / mouth organ.
Pet Supplies Pet food supplies, harnesses, aquarium supplies, pet shampoos/ conditioners.
PC Components PC components that are labeled as non-returnable on the product detail page are not eligible for returns.
School Books Bundle Textbook bundles, Notebook and Stationery bundles that are labeled as non-returnable on their product detail page are not eligible for returns.
Software Software products that are labeled as non-returnable on their product detail page are not eligible for returns.
Sports, Fitness & Outdoors Aerobic training machines like treadmills, exercise bikes, home gyms/ multi gyms, massage machines, all inner apparel, socks, gym supporters and guards, table tennis tables, billiards/ pool/ snooker/ other large game tables, all bicycles, punching / boxing bags.
Video Games (Console Games and PC Games) Console games and PC games that are labeled as non-returnable on their product detail page are not eligible for returns.
Note: If you've received a non-returnable product in a damaged/defective condition, you can contact us within 5 days from the delivery of the product.